Shipping & Returns

We will use tracked shipping for vinyl only. 
Compact disc(s) are sent with regular mail. 

Orders are shipped within 2 working days.

Thank you for shopping with N.E.W.S. nv. We strive to provide you with high-quality products and excellent customer service. If, for any reason, you are not satisfied with your purchase, we are here to help. Please review our return policy below.


a. You have 14 calendar days from the date of delivery to initiate a return.

b. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

c. Please contact our customer service team at [email protected] to request a return authorization before shipping the item back.

d. We reserve the right to refuse returns that do not meet our criteria.


a. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

b. If the return is approved, a refund will be processed to your original method of payment within 7 days.

c. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


a. We do not offer direct exchanges. If you need a different size, color, or replacement item, please place a new order on our website.

4. Damaged or Defective Items

a. If you receive a damaged or defective item, please contact our customer service team immediately at [email protected] with photos of the damaged or defective product.

b. We will provide instructions on how to return the item or arrange for a replacement.

Return Shipping

a. You will be responsible for paying the shipping costs for returning your item.

Late or Missing Refunds

a. If you haven't received a refund within the specified timeframe, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

b. If you've done all of this and still have not received your refund, please contact us at [email protected] .

8. Contact Us

If you have any questions or concerns about our return policy, please contact our customer service team at [email protected] .

Note: This return policy is effective as of 1/01/2024 and may be subject to change without notice. Please refer to our website for the most up-to-date policy.